92% Field Adoption and 45 Minutes Back per Tech, per Day
A major telecom replaced five disconnected field apps with one mobile tool. 92% adoption in 30 days, 45 minutes saved per tech per day, and 28% faster job completion.
Result: 5 → 1 apps replaced · 92% field adoption (30 days) · 45 min saved per tech, per day · 28% faster job completion
What they were up against.
The company had layered five different tools onto field technicians over the years — one for the work order, one for routing, one for communication, one for parts lookup, one for documentation. Each solved a specific problem; none were designed to work together. Technicians were constantly context-switching, duplicating data entry, and missing updates because they were in the wrong app at the right time. Dispatchers couldn't see real-time field status without calling. Job documentation took longer than the job itself. They wanted a single mobile experience a tech could use from the first job of the day to the last completion report — built for one-handed use, fast, offline-capable, requiring zero training.
- Five separate apps to coordinate a single service call
- Constant context-switching and duplicate data entry
- Dispatchers couldn't see field status without phoning the tech
- Documentation took longer than the job itself
What changed.
- Within 30 days of rollout, 92% of technicians had adopted the app as their primary tool — unusually high for any field software.
- The average tech recovered 45 minutes a day previously lost to app-switching and duplicate entry.
- Job completion time dropped 28%, and documentation quality improved measurably because the app made documentation easy instead of painful.
- Five apps became one.
The system.
One field app, designed in the field
Two weeks riding along with techs and shadowing dispatchers shaped the design. Work orders, routing, messaging, parts lookup, photos, signatures, and completion docs live in one progressive experience that guides a tech through each job — without needing to know which system holds what data. One-handed, offline-capable, zero training.
Dispatcher companion dashboard
Real-time field status for every technician — job progress, location, estimated completion — with a messaging interface that talks directly to the app.
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