Cutting Admin Time 60% So Vets Could Get Back to Patients
A large equine veterinary practice was losing 30–40% of every vet's day to software that didn't fit how they worked. A purpose-built practice management system cut administrative time by 60% and doubled the horses seen without ballooning staff costs.
Result: 60% less admin time · 35% faster billing cycle · 98% client retention post-launch · Mobile field-ready records
What they were up against.
Equine practices work very differently from small-animal clinics — patients are often on farms, not in clinics. Records need to be accessible and updatable in a barn, not at a desk. Billing involves complex multi-owner situations, equine-specific insurance structures, and service packages that generic systems can't model correctly. This practice had been using a generic veterinary system for years, propped up by spreadsheets, paper forms, and manual billing workarounds. Vets were spending 30–40% of their day on administrative tasks the software should have handled. They called us to fix it.
- Generic small-animal software forced to fit an equine practice
- Records needed in a barn, but the system assumed a desk
- Multi-owner billing and equine insurance the system couldn't model
- Vets lost 30–40% of every day to admin and workarounds
How we did it.
A week in the practice, first
We embedded for a week before writing a line of code — watching how vets moved through their day, how records were accessed in the field, and how billing was calculated and communicated. The system reflected those real workflows, not a generic approximation.
Build to the equine model
We built directly to the way large-animal practices actually operate — field-first, multi-owner billing, supplies charged at the point of care.
What changed.
- Administrative time dropped 60% in the first three months.
- The billing cycle shortened 35% as manual reconciliation disappeared.
- Vets reported handling 15–20% more appointments per week without working more hours.
- And after launch, 98% of existing clients stayed — with satisfaction actually improving as vets became less distracted during appointments.
The system.
Field-ready mobile records
A mobile-first records system usable in a barn with gloves on — not a desktop tool bolted onto a phone.
Equine billing engine
Handles equine-specific ownership structures and insurance correctly, where generic systems forced manual workarounds.
Integrated inventory
Wired directly into records, so charging for supplies happens automatically at the point of care.
Inside the build.
The best part of course is that we are seeing about twice as many horses as two years ago but are able to keep our staff costs under control with so much more of the business being managed by the software.
Other results like this.
12 Systems Into One AML Platform — 75% Fewer False Positives, Zero Regulatory Findings
A financial services firm consolidated 12 fragmented source systems into one audited AML data warehouse, rebuilt detection on top of it, cut false positives 75% — and passed its next regulatory examination with zero findings.
An antiquated platform was costing them their biggest clients — so we rebuilt it
A third-generation credit insurance brokerage was losing the close to better-funded competitors. We replaced the antiquated system, and they kept their biggest clients.
15-30% Energy Savings Across 300+ Buildings, With a 2-Year Payback
A proven energy-optimization methodology was capped by senior-engineer headcount. We built the toolkit that let it scale to 300+ buildings worldwide at 15-30% savings and a ~2-year payback.
Go deeper.
Best System Integration Companies for Mid-Market Operators
How a PE-backed mid-market operator should evaluate a system integration partner — the criteria that matter, the questions to ask, and how to choose.
Best Cloud Modernization Firms: How to Choose a Partner
A criteria-based guide for PE-backed mid-market operators evaluating cloud modernization partners. What to look for, the questions to ask, and how to tell migration from modernization.
Legacy System Modernization: The Complete Guide for Mid-Market Operators
When to modernize, replatform, or rewrite your legacy systems — a decision framework for mid-market operators and PE sponsors evaluating tech infrastructure for AI-readiness.