15 Disconnected Systems Into One Source of Truth — Month-End Close From 5 Days to 1
A national entertainment operator ran 15 business-critical systems that never talked to each other. We built the integration hub that connected them, cut month-end close from five days to one, and made real-time cross-system reporting possible for the first time.
What they were up against.
A national entertainment operator had accumulated 15 business-critical systems over 15 years of growth — ticketing, POS, CRM, loyalty, inventory, HR, scheduling, finance. Each had been bought or built in isolation, and none of them talked to each other. We were brought in to build a centralized integration platform that would connect all 15 systems, eliminate manual reconciliation, and enable real-time cross-system reporting for the first time in the company's history.
- 15 business-critical systems, each bought or built in isolation, none integrated
- Finance ran two weeks behind — that's how long manual reconciliation took
- Whole departments consumed by spreadsheet work
- Answering 'how much did this event make across all revenue streams' took a week of effort
What changed.
Month-end close dropped from five days to one. Manual reconciliation — which had tied up multiple full-time employees — was effectively eliminated, an 80% reduction. Leadership could see a full day's performance by end of day instead of end of the following week. And when a new system joined the stack, it was integrated in days, not months. Delivered as a Value Sprint and run through AI Office.
The system.
Event-driven integration hub
Any system can publish data changes and any other can subscribe — new integrations get added without touching the ones already running. The hub handles translation, validation, error handling, and retry logic on its own.
Unified reporting database
Feeds the operator's executive dashboards with real-time performance across every revenue stream, every location, and every customer touchpoint — in a single view.
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