A product evaluation incorporates a technical review and code audit with a UI/UX audit.
A comprehensive technical review is performed by engineering professionals (architecture, development, DevSecOps). It’s intended to provide an independent assessment of a system’s overall maintainability, reliability, scalability, performance, and security by looking under the hood to ensure code is clearly written, cleanly implemented, and free of show-stopping defects through the review of the source code, tooling, and supporting infrastructure.
A UI/UX audit is a thorough analysis of product, service, or system user experience based on experiential and usability research. It is performed to identify issues that cause confusion, lead to high bounce rate, indicate user misunderstanding of the interface, or reflect accessibility issues. User Experience (UX) professionals evaluate a complete product or service to gauge usability on a comprehensive and holistic level. Recognized and established usability principles are leveraged to identify problems heuristically. The review also includes a comparison against best-in-class competitive products or services, as appropriate. This manual process – which may also incorporate some automated quality assurance testing – provides a detailed analysis and identified insights that may be examined for the sake of making improvements.