After acquiring a major competitor, a leading entertainment and dining company with a nationwide presence identified a significant problem hiding within the financials: missed sales tax charges across multiple locations for the fiscal year. Stakes were high, and the project had a tight deadline to ensure ROI.
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Digital Consulting, System Evaluation, Development
A top food and fun brand was running a limited-time unlimited play offer when some sleuthing guests uncovered a loophole that allowed them to earn unlimited tickets. By exploiting a flaw in the way promotion passes and standard cards interacted, an individual was able to stockpile massive amounts of tickets and quickly redeem high-value prizes, and in one case, a high-end gaming console. Left unaddressed, the exploit threatened both revenue and the integrity of the promotion. Frogslayer was brought in to diagnose and resolve the issue. Within 36 hours, our team had identified the underlying flaw in the existing codebase, developed a fix, and deployed it across systems. The exploit was shut down before it could spread further, and the promotion continued without disruption. Additionally, to reduce the likelihood of similar issues in the future, the team implemented proactive monitoring to flag potential exploits earlier, helping the client stay one step ahead and protect both the guest experience and revenue.
A national location-based entertainment brand wanted to make in-venue activities easier to book and pay for. Their existing tablet-based POS system handled food and beverage transactions but not activity bookings—forcing guests to leave their table and stand in line with another staff member using a separate system. We built a custom app layered on top of their POS tablets that allows staff to check availability, upsell experiences, and book activities directly from the table. Guests can now pay for food, drinks, and activities in one seamless checkout. This integration streamlines service for staff and creates a more connected, frictionless guest experience.
Quick-Service Restaurants (QSRs) require signage and menu boards that are dynamic, compelling, and, most importantly, easy to update with new products, price changes, and custom offerings. One of the top digital display providers in the industry often turns to Frogslayer to implement new products for rollout in stores. These include products within their specific domain of expertise, but also new innovations in reporting and purchasing approached from a user-centric standpoint in order to deliver immediate value.
To stay ahead of system failures and protect the guest experience, our client needed a way to detect technical issues before they disrupted operations. Previously, performance slowdowns or bugs often went unnoticed until guests or staff reported them—by then, the damage was done. Every minute of downtime meant lost revenue, frustrated guests, and delayed service. By implementing proactive performance monitoring, the client gained real-time visibility into their entire technology ecosystem. Spikes in response times or other anomalies now trigger alerts so the right team can act before issues escalate. This visibility allows teams to trace problems to the true root cause—even when buried beneath other systems like kiosks or POS terminals—reducing downtime and keeping operations smooth without adding complexity.
A multi-location entertainment brand needed better visibility into how guests were using their in-store digital tools. Without insight into which features were being used, where guests were dropping off, or how different parts of the system influenced behavior, the team was left guessing. We worked with them to implement real-time telemetry and app insights, giving a clear view of guest interactions. Armed with this data, they could identify friction points, prioritize updates, and build features that directly align with guest needs and behaviors. This shift to data-driven decision-making has minimized guesswork, helped avoid costly missteps, and enabled faster, smarter improvements that drive both revenue and guest satisfaction.
